Tuesday, May 15, 2012

Persian Carpets, Durham - 15-501

I got some advice from them about care for a rug which proved to be wrong. Ok, we all make mistakes, and they will fix it. What is disappointing is that when I returned to get this done, I heard not a word of apology, and no acknowledgement that they had made a mistake in not advising me fully. It costs them the good will they otherwise would have generated by fixing the problem AND apologizing first!

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