I am going to give two examples of big missed opportunities at newspapers. Both examples are in French, from the Nice Matin newspaper serving Southeastern France. I don't mean to pick on them as the same applies to every newspaper I know.
The first is the story of a young Italian woman who was attacked in a local train restroom. She opened the door when she was inside because she thought it was the conductor. The assailant entered instead. It's a good story as far as it goes. What's missing, tho, is perhaps most important - what advice does the train operator, or others, give to people, mostly women, who are in a train restroom and someone knocks on the door? What could be more important than that and it is nowhere to be found?
The other is a story of a sewer backing up at a local school, something that happens regularly. Once again, a good story with some candid commentary by one mother. What's missing tho, again, is the most important - having reported on a stinky, messy, unhealthy problem, how do we the readers followup to know whether the problem got addressed and resolved?
I do not understand why there is such continued resistance to such service to customers.